Automatically showing a department's form

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TOPIC: Automatically showing a department's form

Automatically showing a department's form 2 years, 7 months ago #7975

waltea
OFFLINE
Fresh Boarder
Posts: 5

Hello

I am wondering if this is possible:

Each of my departments have their own page and customised support form.

I would like users to be able to go to the page and click on a support button and have it take them to the department's customised form rather than showing the default form with a drop-down list of all the departments (I have a lot of departments).

Can RS Tickets detect the page id and use it to show the correct form?

Is there some way to pass the department's id in the link?

Thanks.

Andrew

Last Edit: 2 years, 7 months ago by waltea.

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Re:Automatically showing a department's form 2 years, 6 months ago #8152

alexp OFFLINE Moderator Posts: 1047	Hello, Indeed this can be done, however on it's current state... this rather tricky to achieve and will require a lot of custom work to be done.
	Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here Regards, RSJoomla! Development Team Reply Quote

Re:Automatically showing a department's form 2 years, 6 months ago #8156

octavian
OFFLINE
Moderator
Posts: 308

Actually, I don't think my colleague Alex understood that you were looking for something that would automatically select the desired department. RSTickets! already has this - all you need to do is add &departmentId=1 to the link, where "1" would be the id of the desired department. So, for example, on our website, you can reach the Licensing department with this link:

www.rsjoomla.com/customer-support/ticket...t&departmentId=2

notice &departmentId=2 at the end. Licensing has id=2 and it's automatically selected, without having the user to choose a department. The list of departments however still shows up.

I hope this helps

Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team

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Re:Automatically showing a department's form 1 year, 10 months ago #10134

jennix OFFLINE Fresh Boarder Posts: 5	I've got the link to the right department part working, but is there a simple way to hide the dropdown on the form view? Can I make it hidden?
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Re:Automatically showing a department's form 1 year, 10 months ago #10136

bogdanc
OFFLINE
Moderator
Posts: 629

Hello,

In order to achieve this you can try going to "components" > "com_rstickets" > "page" and edit the file add_ticket.php. Here, around line 75 you should find the following code lines:

<td><?php echo LBL_DEPARTMENT; ?></td>
<td><div id="DepartmentIdDiv">

simply change the code lines above to:

<td style="display:none;"><?php echo LBL_DEPARTMENT; ?></td>
<td style="display:none;"><div id="DepartmentIdDiv">

If you use RSForm! Pro, please post a rating and a review at the Joomla! Extensions Directory.

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Re:Automatically showing a department's form 1 year, 6 months ago #11037

amohamm OFFLINE Fresh Boarder Posts: 4	Hi, How can i accomplish the same thing in RS Ticket Pro. The URL looks totally different. My department ID is 1 and here is the URL i get www.essayalliance.com/index.php?option=c...ubmit&Itemid=134 Please help.
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Re:Automatically showing a department's form 1 year, 6 months ago #11057

l.chaos45
OFFLINE
Fresh Boarder
Posts: 2

hiii

I would like users to be able to go to the page and click on a support button and have it take them to the department's customised form rather than showing the default form with a drop-down list of all the departments (I have a lot of departments).

_______________________
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Re:Automatically showing a department's form 6 hours, 1 minute ago #0

rsjoomlasupport
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Hello,
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