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TOPIC: RStickets Statistics

RStickets Statistics 2 years, 11 months ago #6573

deivishome
OFFLINE
Fresh Boarder
Posts: 2

Hello!!
I would like to know how to obtain statistics from RSTickets, i mean, how many tickets a support member had done in a period of time, or which amount of tickets are close, open,... as i'm implementing a help desk ticketing with RS Tickets in my company, my boss also wants statistics for help desk support, to know in a year, month , week or day how many tickets have been done. Any know what module or extension, or RSTickets conf to do this???

Thank you very much in advance.

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Re:RStickets Statistics 2 years, 10 months ago #6859

raymond OFFLINE Fresh Boarder Posts: 1	I am wondering how to do the same thing. Even if I knew how data was stored in the database maybe I could build a simple crystal report that would work.
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Re:RStickets Statistics 2 years, 10 months ago #6961

Tzvika OFFLINE Fresh Boarder Posts: 1	I am not allowed to promote another component without the consent of the RSJoomla! team.
	Last Edit: 2 years, 10 months ago by octavian. Reply Quote

Re:RStickets Statistics 2 years, 10 months ago #7032

octavian OFFLINE Moderator Posts: 308	Hello, A reports plugin is on our to do list and will be launched in the near future.
	Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here Regards, RSJoomla! Development Team Reply Quote

Re:RStickets Statistics 2 years, 10 months ago #7051

fr3em1nd OFFLINE Fresh Boarder Posts: 11	regarding this i have a screenshot, just took me 30 mins to create this form Attachments: customization.JPG (0KB) customization.JPG (0KB)
	Last Edit: 2 years, 10 months ago by fr3em1nd. Reason: atttach Reply Quote

Re:RStickets Statistics 2 years, 10 months ago #7052

fr3em1nd OFFLINE Fresh Boarder Posts: 11	here Attachment customization.zip not found Attachments: customization.zip (0KB)
	Last Edit: 2 years, 10 months ago by fr3em1nd. Reply Quote

Re:RStickets Statistics 2 years, 10 months ago #7054

octavian OFFLINE Moderator Posts: 308	Hello, Unfortunately file uploads have been disabled temporary. If you want to attach a screenshot use a free image hosting service like imageshack.us
	Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here Regards, RSJoomla! Development Team Reply Quote

Re:RStickets Statistics 1 year, 12 months ago #9812

cverdugo OFFLINE Fresh Boarder Posts: 1	Please reupload this file. Thanks!! You can help me with the TicketTime is in INT format and not in date format
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Re:RStickets Statistics 1 year, 9 months ago #10435

sadiq.datoo OFFLINE Fresh Boarder Posts: 1	Is there any update on the reporting plugin?
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Re:RStickets Statistics 1 year, 9 months ago #10436

mihaela OFFLINE Moderator Posts: 18	Hello, The reporting tool is almost ready, along with a new RSTickets! release and it will include 6 reports: * number of the submitted tickets, * ticket solving time, * number of replies, * customer feedback, * response time * assigned tickets. You will be able to filter the results by Time Period, Department, Staff Member, Customer and Priority. Regards!
	Follow me on twitter! Last Edit: 1 year, 9 months ago by mihaela. Reply Quote

Re:RStickets Statistics 1 year, 7 months ago #10705

lucas.reames
OFFLINE
Fresh Boarder
Posts: 8

mihaela wrote:

Hello,

The reporting tool is almost ready, along with a new RSTickets! release and it will include 6 reports:
* number of the submitted tickets,
* ticket solving time,
* number of replies,
* customer feedback,
* response time
* assigned tickets.

You will be able to filter the results by Time Period, Department, Staff Member, Customer and Priority.

Regards!

Is this ready? I've updated my RSTickets! and haven't seen it. It is currently in RSTickets! Pro. Did you guys decide to charge more for it instead of just included it in an update of RSTickets? Is it coming?

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Re:RStickets Statistics 1 year, 7 months ago #10707

alexp OFFLINE Moderator Posts: 1047	Hello, Due to some design limitations, we decided to include the reporting tool in RSTickets!Pro, it will not be available for RSTickets!.
	Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here Regards, RSJoomla! Development Team Reply Quote

Re:RStickets Statistics 6 hours, 1 minute ago #0

rsjoomlasupport
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Moderator

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