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TOPIC: Private notes and attachments

Private notes and attachments 3 years, 6 months ago #5699

Vittal Aithal
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Fresh Boarder
Posts: 7

In ticket systems I've used in the past, I've always found it useful to have private notes and attachments, so that as a ticket is passed around internally with people chipping in with private comments. Eventually, a customer visible public reply can be added.

Without private notes, tickets tend to get bounced around internally by email, and all the bits of knowledge regarding the ticket get lost.

Cheers
vittal

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Re:Private notes and attachments 3 years, 6 months ago #5703

Octavian Cinciu NOW ONLINE Moderator Posts: 318	Hello, A ticket notes system is on our to do list.
	Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here Regards, RSJoomla! Development Team Reply Quote

Re:Private notes and attachments 3 years, 6 months ago #5714

Vittal Aithal OFFLINE Fresh Boarder Posts: 7	Good to know. Bear in mind that private attachments to notes are really useful too. Cheers vittal
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Re:Private notes and attachments 2 years, 4 months ago #9508

Pat Nims OFFLINE Fresh Boarder Posts: 4	Any update on when internal notes might be added to RS Tickets?
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Re:Private notes and attachments 2 years, 3 months ago #9556

Bogdan Catana NOW ONLINE Moderator Posts: 656	Hello, Unfortunately I cannot an exact date for this releases as we do not have a fixed date for our updates. All new revisions are announced in the respective components' changelogs and in our blog.
	If you use RSForm! Pro, please post a rating and a review at the Joomla! Extensions Directory. Reply Quote

Re:Private notes and attachments 5 hours, 1 minute ago #0

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