Account problems

So I bought my license for RSMail this afternoon, immediately received an onslaught of confirmation, receipt, and invoice emails, and here it is four hours later with no download or license number. I've posted a Ticket but it hasn't even been assigned.

I seem to recall the same queasy feeling I have now when I bought RSEvents and RSsomething else I don't remember and can't use.

But, in case there is someone who can do something that might on the off-chance see this and be sort of motivated to help out, there's still a chance I could be a practically satisfied customer.

REF: 5915978

Oh, and one other thing. I've tried the last 6 times I've logged in to change my email address and your system won't accept the change.

That is all, over and out.

Hello,

We try to answer the tickets as fast as we can but please have into consideration of support schedule, stated here:

http://www.rsjoomla.com/support-policy.html

From what i can see the license has been assigned to your account and it is available for download in the View my downloads area.

Yes, I have a license number but the product is not available in my Download area- only an RSForms license.

This may be connected to the problem of being unable to change my contact information.

Thanks for responding, by the way.

Hello,

If you still can't download the purchased product please submit a ticket here:

http://www.rsjoomla.com/customer-support...html?page=my_tickets

Hello,
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